APINEX - HELP

Lasers:

Business Gifts:

We have made shopping and ordering easy. The links below will help you navigating through our website. If you still have questions, please don't hesitate to email us at "info@apinex.com"

or call to: 1-514-482-4664 Toll free: 1-877-987-2783 (North America only)

1-Finding a product
2-To view our product prices
3-Currencies
4-Pricing
5-Shopping Cart
6-Shipping costs and delivery time
7-Warranty
8-Returns Policy
9-Privacy policy
10-Security
11-Ordering
12-Info and Comments

1-Finding a product:

You can search for products by clicking our product categories at the left side of each page. You may also click on the link

at the top of each page, to have access to our detailed list of items. In our catalogue pages, you will find photos for each item with a short description and prices. To view a close up and full description of the product, click on the photo.

2-To view our product prices:

You must have java script enabled to view our product prices. If You don't see our prices, the javascript function of your browser is disabled. To enable Java script within your browser, follow the appropriate instructions outlined below:

If you are using Internet Explorer 5.x :

1-On the top menu bar, click Tools
2-Then click Internet Options
3-Click the Security tab
4-Click Custom Level
5-Select either Medium, Medium-Low or Low security from the Reset to list
6-Click OK

If you are using Internet Explorer 6.x :

1-On the top menu bar, click Tools
2-Then click Internet Options
3-Click the security tab
4-Select either Medium, Medium-Low or Low security from the Reset to list
5-Click OK

If you are using Netscape Communicator :

1-On the top menu bar, click Edit
2-Then click Preferences
3-Click on Advanced (in the box on the left side, labeled Category)
4-Select Javascript.

If you need further assistance with enabling your browser to Java script, please call at 514-482-4664 or toll free 1-877-987-2783

3-Currencies:

All the prices are by default in American Dollard

. You can change the items price to Canadian dollard

, European currency

or Pounds Sterling

by clicking on the icon of your choice. We will process the transaction in your currency.

4-Pricing:

We can offer lower prices online because we do not incur the high costs associated with operating retail stores. All of these savings are passed on to you.

5-Shopping Cart:

In any of our catalogue pages, you will see a button

in front of each item.
To add items to your Shopping Cart
- Enter the quantity "(Qty)"
- Select the colour "(if colour option exists)"
- Click

to add the product to your shopping cart.

You will see the shopping cart page with a full description of the items including prices. If your shipping destination is the US, you may opt for a faster delivery by clicking on "Express". If your shipping destination is Canada, please indicate your province to calculate the sales taxes. To calculate exactly your shipping & handling costs, please select your destination by clicking on one of the 3 options: US, Canada, International.

The Shopping Cart holds everything you have decided to order and you can order as many items as you like. You can view the products you have added to your cart simply by clicking on

at the TOP of every page.

To remove an item from your shopping cart, click on the link "remove". To clear all the items from your shopping cart, click on the

button.

6-Shipping costs and delivery time:

We ship all our products by Air Mail. The shipping cost varies depending on the weight of the items and the country of destination. When you add items to your shopping cart, it will calculate the exact shipping charges for your order. You will find below an approximate shipping charges.

Fees			Delivery time

Inside the U.S.:
Regular Air Mail:	One sample:	US$ 6.95	Approx. 7 business days
Each additional sample:		US$ 3.00
Express Mail:	One sample:	US$ 15.95	3 to 5 business days
Each additional sample:		US$ 2.00

Inside Canada:
Regular Mail:	One sample:	CA$ 6.50	Approx 5 business days
Each additional sample:		CA$ 1.50
Express Mail:	One sample:	CA$ 8.10	2 to 4 business days
Each additional sample:		CA$ 2.50

International:
Regular Air Mail:	One sample:	US$ 10.50	Approx. 15 days
Each additional sample:		US$ 7.00
Express Mail:	One sample:	US$ 41.00	5 Business days
Each additional sample:		US$ 4.00

For priority or overnight delivery by FEDEX, Please ask for prices. You can use the comments box in our order form. We will notify you by e-mail before processing your order.

7-Warranty:

The manufacturer warrants its products to be free of defects in workmanship and materials for a period of one year. Modules have a warranty of 3 months only.

This warranty (excluding batteries and refill) is solely limited to the repair and replacement of original parts that are defective in workmanship or materials.

No warranty coverage for disassembly, modifications or damage due to abuse or misapplications.

8-Returns Policy:

We are convinced these items will meet your absolute satisfaction. Customer satisfaction is our number one priority and we want you to be 100% satisfied. That is why all of our items are backed by our 30-day money back guarantee. If you are not 100% satisfied, just return the item undamaged, for a full refund minus the shipping charges.

9-Privacy policy:

All the information provided to APINEX as a result of your on-line purchase is treated as confidential, and will not be disclosed to any other parties.

10-Security:

Experts say e-commerce transactions are safer than ordinary credit card purchases. Every time you pay with a credit card at a store, in a restaurant, or over an 800 number--and every time you throw away a credit card receipt--you make yourself vulnerable to fraud.

Our servers are secured and certified by Thawte, one of the leaders of SSL certification. Also, for more security, no credit card numbers are stored in our online servers. Also we are enrolled with Ambiron Trust Wave to audit regularly our procedures of data treatment and transmission to comply with PCI Data Security Standard.

In Navigator, you can tell that you're in the secure mode when an unbroken key or padlock appears on the bottom left corner of your browser window. Internet Explorer displays a lock on the bottom right of the screen. Another way to tell that a Web site is secured by SSL is when the URL begins with https: instead of http:.

No e-commerce system can guarantee 100-percent protection for your credit card, but you're less likely to get your pocket picked online than in a real store.

11-Ordering:

When you are finished shopping and ready to buy the items that you added to your shopping cart, click on the button to have access to our secure order form.

You will see a list of the items you have selected including items price and shipping fees.

You will be asked to provide you email, shipping address and payment information.

-Please make sure the email address is correct, in order to confirm your order within 24 hours.

-Enter your name and address.

-Select your credit card and enter the number, expiration date and the cardholder's name.

-If you have any comments or special instructions about your order, please use the comment box.

12-Info and Comments:

If you still have questions, please don't hesitate to email us at "info@apinex.com"

	or call to:	1-514-482-4664
	Toll free:	1-877-987-2783 (North America only)
	Fax:	1-514-482-4330